Last Updated: February 13, 2025

At Substance, we are committed to protecting your privacy and safeguarding any personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit www.substanc.design (the “Website”) or engage with our services.

By using this Website, you consent to the collection and use of information in accordance with this policy. If you do not agree with any part of this Privacy Policy, please refrain from using our Website or services.

1. Information We Collect

When you visit our Website, interact with us, or purchase our services, we may collect the following types of information:

1.1 Personally Identifiable Information (PII)

We may collect information that identifies you as an individual, including:

• Full Name

• Company Name

• Email Address

• Phone Number

• Billing & Shipping Address

• Payment Information (processed securely, not stored on our servers)

• IP Address & Location Data

• Social Media Handles (if interacting through social platforms)

Our services are not intended for individuals under 18, and we do not knowingly collect personal data from minors. If we discover that a child under 18 has provided us with Personal Data, we will promptly delete the information. If you believe your child has provided us with Personal Data, please contact us immediately at create@substanc.design.

2. How We Use Your Information

We collect and process your data for the following purposes:

2.1 Personally Identifiable Information

✔ To provide and deliver our services (branding, consulting, training, design).

✔ To process payments and transactions securely.

✔ To send important updates, service notifications, and customer support.

✔ To communicate marketing promotions (only if you opt-in).

✔ To personalize your website experience based on your preferences.

👉 Opt-Out: You can opt out of receiving marketing emails by clicking “Unsubscribe” in any email or contacting us directly at create@substanc.design.

2.2 Non-Personally Identifiable Information

We also collect anonymized data to:

✔ Analyze website traffic and usage trends.

✔ Improve our services and customer experience.

✔ Develop new products, services, and offers.

Publicly available information—such as blog comments or testimonials you submit—may be visible to others. If you request removal, copies may still exist in cached or archived pages.

3. How We Protect Your Data

We take reasonable security measures to protect your personal data from unauthorized access, use, or disclosure.

✔ Encryption: All sensitive data, including payment information, is encrypted before transmission.

✔ Secure Servers: Your information is stored in secure data centers with restricted access.

✔ Data Retention: We retain personal information only as long as necessary for legal, tax, and service-related purposes.

👉 Data Breach Notification: If a security breach occurs that compromises your personal data, we will notify you promptly in compliance with applicable laws.

4. Cookies & Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device to enhance your browsing experience. We use cookies to:

✔ Recognize returning visitors and save preferences.

✔ Improve website functionality and performance.

✔ Analyze visitor behavior for marketing and analytics.

4.2 How You Can Manage Cookies

Most browsers accept cookies by default, but you can disable or delete cookies in your browser settings. Note that disabling cookies may limit some Website features.

4.3 Third-Party Tracking

We may use Google Analytics, Facebook Pixels, or similar tools to analyze Website traffic and retarget ads. These third parties have their own privacy policies, and we encourage you to review them.

👉 Ad Preferences: You can manage ad settings through Google or Facebook Ad Preferences.

5. How We Share Your Information

We do not sell or rent your personal data. However, we may share it in the following cases:

✔ With service providers (e.g., payment processors, cloud storage providers) to deliver our services.

✔ To comply with legal obligations (e.g., responding to court orders, subpoenas, or law enforcement requests).

✔ In the event of a business transfer (e.g., merger, sale, acquisition), your data may be transferred under confidentiality agreements.

Any third parties receiving your data must comply with our privacy standards and are prohibited from using it for unauthorized purposes.

6. Links to External Websites

Our Website may contain links to third-party websites. These links are provided for your convenience and do not imply our endorsement.

✔ substanC is not responsible for the privacy practices, security, or content of external websites.

✔ We recommend reviewing the privacy policies of any third-party websites you visit.

7. Your Rights & Control Over Your Data

Depending on your location, you may have the following data rights:

✔ Right to Access – Request a copy of the personal data we hold about you.

✔ Right to Rectification – Request corrections to inaccurate data.

✔ Right to Erasure – Request deletion of your data, subject to legal obligations.

✔ Right to Restrict Processing – Limit how we use your data.

✔ Right to Data Portability – Request transfer of your data to another service provider.

✔ Right to Withdraw Consent – Opt out of marketing communications at any time.

👉 To exercise these rights, contact us at create@substanc.design. We will respond within 30 days in compliance with applicable laws.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

✔ Changes in legal requirements.

✔ Updates to our services, practices, or technology.

Any modifications take effect immediately upon posting. We encourage you to review this page regularly.

9. Contact Information

If you have any questions about this Privacy Policy or your data, please contact us:

📩 Email: create@substanc.design

🌐 Website: www.substanc.design

10. Jurisdiction & Governing Law

This Privacy Policy is governed by the laws of California, USA. If a dispute arises regarding data protection, it must be resolved through arbitration in accordance with California law.